FAQs

How are you implementing sustainability in your business?

 

Responsibly sourcing production materials

As big advocates of sustainable living, we responsibly source all the materials that are used to make our candles. Our waxes are a vegan blend of coconut and soy, our crackling wood wicks are sourced from FSC certified mills and manufactured in North America - they are natural and eco-friendly, and our fragrance and essential oils are pthalate-free.

Our Reuse or Return program

We encourage our customers to send back their finished candle vessels to be reused and in return, they would get a discount towards their next order. Read more about this initiative here.

Product transparency and packaging

Our candles are made with three main ingredients - wax, wood wick and oils. Ingredient transparency is important to us because we want you to trust that we will not use materials that are harmful to either you or the earth.

From the recyclable boxes, to the reusable glass vessels and the water dissolvable peanuts made with corn starch, we are making sure that we are not contributing to landfill waste in any way.

 

Why should I buy your candles?

Seventh & Oak candles are hand poured, and crafted with the best ingredients. Know your candles are made with the utmost attention, care and a truckload of love.

Everything that makes up your candles are 100% natural and safe. Plus, we don’t make candles just because. Our candles are supposed to serve a purpose - whether to help you relax, add some ambiance during your romantic evening, relive a past memory or as a decorative piece. There’s a candle and scent for everyone.

 

How are the candles made?

Coconut soy wax, oils, wood wicks and vessels - that’s it!

Coconut Soy Wax

Our coconut soy wax is completely free of toxins, carcinogens, synthetics, palm oil, and any nasties, it is bio degradable and great for your home and the earth.

Oils

All our fragrances are made up of high quality essential oils and all natural plant based fragrance oils. Our fragrance oils are luxury and hand selected, crafted by master perfumers using fine ingredients sourced from around the globe.

Wicks

We use eco-friendly, clean burning, wood wicks made from FSC Certified Wood, hand-crafted + made in North America.

Reusable Vessels

All our candle vessels are 100% reusable and recyclable.

 

What are top, middle and base notes?

Top notes are the scents you perceive first when you sniff our candles.

Middle notes are the ‘heart’ of our candles and tend to round out the overall fragrance.

Base notes, along with middle notes are the main themes of our candles. Base notes bring depth and solidity to a candle.

 

Why do you make your candles with wood wicks?

Wood wicks give up to 30% more scent throw and burn more evenly, compared to cotton wicks. Wooden wicks don’t “mushroom” or “bloom” – basically, that means that they don’t create an ugly black ball on the top of the wick that lingers and smokes after burning for a while.

Wood wicks also burn much cleaner, and while they don’t get the carbon build-up that needs to be trimmed off of cotton wicks, they will develop a slight amount of ash at the tip of the wick. The ash can be easily broken off when cool before relighting or cut using a wick trimmer or nail cutter.

Plus, that crackling sound they make is a welcome bonus!

 

How many vessel sizes do you carry?

Seventh and Oak candles currently come in two sizes at the moment - 2 oz and 8 oz.

 

Do you ship internationally?

We currently only ship within Canada and to the U.S but we are making plans to accommodate other parts of the world. Hang tight while we figure out the details. Be sure to sign up to receive news and updates on all things S&O!

 

What do I need to know before lighting my candle?

Every time you light your candle, trim your wick to 0.25” above the wax and let your candle burn for 2-4 hours to achieve a full melt pool (meaning there is no unmelted wax along the corners of the candle jar).

With most candles, once a burn pattern has been created, it may be hard to change. Please refer to our candle care guide for more information.

 

How long will it take for my order to be processed?

Orders are shipped out every Monday. If you are interested in any of our products, place an order by Friday latest and your order will be included in the following Monday batch for shipping.

Please refer to your tracking email and allow 5-8 business days for delivery within Canada and up to 2 weeks to the U.S.

We ship using Fedex for U.S orders. Please note that duties and/or taxes are not included in our prices and you may owe a balance upon delivery.

 

How much do I have to pay for shipping?

Shipping costs will be calculated at checkout for orders within Canada.

  • Free shipping on orders over $100 within Canada (use code FREESHIPPING)
  • $26 CAD flat rate shipping to the U.S (via FedEx Int'l Priority)

 

The candle I want is out of stock

Since we pour in small batches, some of our candles may not be available on the site. The best way to know when they become available is to sign up to join our newsletter. You get first dibs on restock alerts, sales and special store announcements.

 

My question is not listed here

For further information, please contact us at hello@seventhandoak.com and we will be happy to assist you.