FAQs

How are you implementing sustainability in your business? 

Responsibly sourcing production materials

Our passion for sustainable living drives us to make responsible choices. We ethically source our soy waxes from local manufacturers, our wooden wicks are FSC certified and we use fragrances and essential oils that are pthalate-free.

Our Reuse or Return program

We give our customers an incentive to send back their finished candles so we can reuse them. Since we launched in May 2020, we've received around 50 jars and recycled those into new candles.

Read more about this initiative here.

Product transparency and packaging

The three core ingredients of our candles are soy wax, wood wicks, and oils. We are committed to ingredient transparency because we want you to trust that we will not use any materials that are harmful to either you or the Earth.

Why should I buy your wooden wick candles?

Seventh & Oak candles are hand poured, and crafted with the best ingredients. They're made with the utmost attention, care and a truckload of love.

All the ingredients in our candles are natural and safe. Our candles aren't just decorative items, however; they also serve a purpose. Some can help you relax or make your romantic evening more memorable; others can remind you of an important moment in your life or with a loved one.

Lastly, you shouldn't have to worry about what you're bringing into your home because our product line is free from harmful materials and chemicals.

How are your wooden wick candles made?

With soy wax, phthalate free oils, wood wicks and vessels.

Soy Wax

Our soy wax is completely free of toxins, carcinogens, synthetics, palm oil, and any nasties, it is bio degradable and great for your home and the earth.

Oils

All our fragrances are made up of high quality essential oils and all natural plant based fragrance oils. Our fragrance oils are luxury and hand selected, crafted by master perfumers using fine ingredients sourced from around the globe.

Wicks

We use eco-friendly, clean burning, wood wicks made from FSC Certified Wood, hand-crafted + made in North America.

Reusable Vessels

All our candle vessels are 100% reusable and recyclable.

How fragrant are your wooden wick candles?

We use all-natural plant-based fragrance and/or essential oils and coconut soy wax in our candles. This combination produces a candle with a lighter scent throw that grows and lingers, which our customers love.

Why do you make your candles with wooden wicks?

Wood wicks burn much cleaner, have 30% more scent throw and while they don’t get the carbon build-up that needs to be trimmed off of cotton wicks, they will develop a slight amount of ash at the tip of the wick. The ash can be easily broken off when cool before relighting or cut using a wick trimmer or nail cutter.

Plus, that crackling sound they make is a welcome bonus!

How many vessel sizes do you carry?

Seventh & Oak candles currently come in 9 oz reusable glass jars and 2 oz tins.

Does Seventh & Oak ship internationally?

Yes we do. Shipping is calculated at checkout based on your geographical location. Duties and/or taxes are not included in our prices and you may owe a balance upon delivery.

Shipping policy

What do I need to know before lighting my wooden wick candle?

Every time you light your candle, trim your wick to 0.25” above the wax and let your candle burn for 2 - 4 hours to achieve a full melt pool (meaning there is no unmelted wax along the corners of the candle jar).

Please refer to our candle care guide for more information.

How long will it take for my order to be processed?

We are currently processing orders in 2-5 business days. Custom and wholesale orders take longer to make and ship. Please refer to your tracking email and allow 2-8 business days for delivery within Canada and up to 4 weeks outside Canada.

How much do I have to pay for shipping?

Shipping costs are calculated at checkout. Free shipping on orders over $99 within Canada (use code FREESHIPPING). 

The candle I want is out of stock

Since we pour in small batches, some of our candles may not be available on the site. The best way to know when they become available is to sign up to join our newsletter. You get first dibs on restock alerts, sales and special store announcements. 

Are you accepting wholesale applications?

Yes. Visit our wholesale page to see how you can apply or send an email to wholesale@seventhandoak.com

 

 

My question is not listed here

For further information, please contact us at hello@seventhandoak.com and we will be happy to assist you.