FAQs

Frequently Asked Questions

How are you implementing sustainability in your business?

Glad you asked. Here's what we're doing to support our eco-friendly ethos as a company.

Why should I buy your wood wick candles?

Seventh & Oak candles are hand-poured, and crafted with the best ingredients. They're made with the utmost attention, care and a truckload of love.

All the ingredients in our candles are natural and safe. Our candles aren't just decorative items, however; they also serve a purpose. Some can help you relax or make your romantic evening more memorable; others can remind you of an important moment in your life or with a loved one.

Lastly, you don’t have to worry about what you're bringing into your home because our product line is free of harmful materials and chemicals.

How are your wood wick candles made?

With coconut soy wax, phthalate free oils, untreated wood wick and glass vessel.

How are your room sprays made?

We use an organic witch hazel base and gluten-free alcohol derived from corn. Our oils are sourced responsibly from ethical manufacturers in North America.

How fragrant are your products?

We use all-natural plant-based fragrance and essential oils. This combination produces a candle with a scent throw that grows and lingers, does not overwhelm you/nose or give you headaches. Even "scent-sitive" people enjoy our candles.

Why do you make your candles with wood wicks instead of the standard cotton wicks??

Wood wicks burn much cleaner and have 30% more scent throw than traditional cotton wicks. While they don’t get the carbon build-up that needs to be trimmed off cotton wicks, they will develop a slight amount of ash at the tip. This ash can easily be broken off when the wick is cool before relighting or cut off using a wick trimmer or nail cutter.

Plus, that crackling sound they make is a welcome bonus! 

How long do your candles burn for?

9 oz: 55 hours.

2 oz: 6-8 hours.

How long do your room and linen sprays last?

Room Spray lingers for 1-2 days in the air. On linens, the scent can linger for a couple of weeks.

Does Seventh & Oak ship internationally?

We're currently only shipping around the US and Canada. Shipping is calculated at checkout based on your geographical location. Duties and/or taxes are not included in our prices and you may owe a balance upon delivery.

Shipping policy

What do I need to know before lighting my wood wick candle?

Please refer to our candle care guide for more information.

How long will it take for my order to be processed?

We are currently processing orders in 1-3 business days. Custom and wholesale orders take longer to make and ship.

How much is shipping?

Shipping is free in Canada if your order is above $80; and to the US if above $149. Shipping rates are automatically calculated at checkout for orders under $80 in Canada and $149 to the US.

Here's what you can expect to pay for shipping, based on your location and item ordered. Please note that these prices are estimated and we cannot refund shipping costs. 

Shipping within Toronto: Approx. $10-$12
Shipping within Canada: Approx. $15-$19
Shipping to the US: Approx. $20

The product I want is out of stock

Since we make them in small batches, some of our products may not be available on the site. The best way to know when they become available is to sign up for restock alerts on the product page, or join our mailing list.

Are you accepting wholesale applications?

Yes. Visit our wholesale page to apply or send an email to wholesale@seventhandoak.com