Refund policy

Due to the handmade nature of our candles, we are unfortunately not able to offer refunds or exchanges. 

Additional non-returnable items: 
Gift cards 

Shipping charges are non-refundable unless due to internal error.

DAMAGED ORDERS

We do our best to pack your orders carefully but once it leaves our studio, it's in the hands of the shipping company. If your order arrives damaged, please contact us ASAP via email at hello@seventhandoak.com with your order number in the subject line. If possible, include photos of the damaged order. We will get back to you within 48 business hours with next steps.