FAQs

How are you implementing sustainability in your business? 

Responsibly sourcing production materials

Our passion for sustainable living drives us to make responsible choices. We ethically source our wax from local manufacturers, our wooden wicks are FSC certified and we use fragrances and essential oils that are pthalate-free.

Our Reuse or Return program

We give our customers an incentive to send back their finished candles so we can reuse the jars. Since we launched in May 2020, we've received over 100 jars that have been cleaned and made into new candles.

Read more about this initiative here.

Product transparency and packaging

The three core ingredients of our candles are coconut soy wax, wood wicks, and oils. We are committed to ingredient transparency because we want you to trust that we will not use any materials that are harmful to either you or the earth.

Why should I buy your wooden wick candles?

Seventh & Oak candles are hand-poured, and crafted with the best ingredients. They're made with the utmost attention, care and a truckload of love.

All the ingredients in our candles are natural and safe. Our candles aren't just decorative items, however; they also serve a purpose. Some can help you relax or make your romantic evening more memorable; others can remind you of an important moment in your life or with a loved one.

Lastly, you don’t have to worry about what you're bringing into your home because our product line is free of harmful materials and chemicals.

How are your wooden wick candles made?

With coconut soy wax, phthalate free oils, wood wicks and glass vessels.

Coconut Soy Wax

Our coconut soy wax is completely free of toxins, carcinogens, synthetics, palm oil, and any nasties. It is biodegradable and great for both your home and the earth.

Oils

All our fragrances are made up of high quality essential oils and all natural plant based fragrance oils. Our fragrance oils are luxury and hand-selected, crafted by master perfumers using fine ingredients sourced from around the globe.

Wicks

We use eco-friendly, clean-burning, wood wicks made from FSC Certified Wood, hand-crafted and made in North America.

Reusable Vessels

Our candle vessels are 100% reusable and recyclable.

How fragrant are your wooden wick candles?

We use all-natural plant-based fragrance and essential oils + coconut soy wax. This combination produces a candle with a scent throw that grows and lingers, does not overwhelm you/nose or give you headaches. Even "scent-sitive" people enjoy our candles.

Why do you make your candles with wooden wicks?

Wooden wicks burn much cleaner and have 30% more scent throw than traditional cotton wicks. While they don’t get the carbon build-up that needs to be trimmed off cotton wicks, they will develop a slight amount of ash at the tip. This ash can easily be broken off when the wick is cool before relighting or cut off using a wick trimmer or nail cutter. Plus, that crackling sound they make is a welcome bonus! 

How many vessel sizes do you carry?

Seventh & Oak candles currently come in 9 oz and 2 oz.

Does Seventh & Oak ship internationally?

Yes we do. Shipping is calculated at checkout based on your geographical location. Duties and/or taxes are not included in our prices and you may owe a balance upon delivery.

Shipping policy

What do I need to know before lighting my wooden wick candle?

Every time you light your candle, trim your wick to 0.25” above the wax and let the candle burn for at least 4 hours to achieve a full melt pool (meaning there is no unmelted wax along the corners of the candle jar).

Please refer to our candle care guide for more information.

How long will it take for my order to be processed?

We are currently processing orders in 1-3 business days. Custom and wholesale orders take longer to make and ship. Please refer to your tracking email and allow 2-8 business days for delivery within Canada and up to 4 weeks outside Canada.

How much do I have to pay for shipping?

Shipping anywhere in Canada is $10; if you live outside Canada, your shipping cost will be calculated at checkout. We offer free shipping on orders over $80 within Canada. There is no need to enter a code, but if you run into any problems at checkout, use the code FREESHIPPING.

The candle I want is out of stock

Since we pour in small batches, some of our candles may not be available on the site. The best way to know when they become available is to sign up for our newsletter. You get first dibs on restock alerts, sales, and special company announcements

Are you accepting wholesale applications?

Yes. Visit our wholesale page to see how you can apply or send an email to wholesale@seventhandoak.com

My question is not listed here

For further information, please contact us at hello@seventhandoak.com and we will be happy to assist you.

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